Overview

The Receptionist will serve as a main point of contact for callers and visitors with inquiries. Will operate multi-line telephone system to answer incoming calls and direct callers to appropriate personnel. Will sort incoming mail and packages for distribution and dispatch outgoing mail.

Responsibilities

*The following are intended as general illustrations of the work in this job class and are not all-inclusive for this position.

• Serve as the first point of contact for all job applicants and visitors to the Workforce Center, many of whom are native Spanish speakers.
• Provide accurate information, instructions and guidance in both English and Spanish to support applicants through the hiring process.
• Answer incoming telephone calls, determine purpose of callers, and forward calls to appropriate personnel or department
• Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel
• Answer questions about organization and provide callers with address, directions, and other information
• Create and print fax cover sheets, memos, correspondence, job listings, telephone reports, and other documents when necessary
• Maintain anything pertaining to Federal Express and prepares daily reports
• Maintain supply cabinet and assist in ordering office supplies and toner cartridges
• Maintain postage meter
• Maintain fax machine, and retrieve and route incoming faxes
• Perform other clerical duties as needed, such as filing, photocopying, and collating
• Retrieve messages from voice mail and forward message to appropriate personnel
• Sort and stamp date of receipt on all incoming mail

Qualifications

Physical

• Occasionally required to lift up to 25 pounds
• Regularly required to talk or hear
• Frequently required to walk, sit, and reach with hands and arms
• Subject to repetitive use of hands/arms
• Occasionally required to stand, stoop, kneel, crouch, bend, use hands and fingers to handle and feel
• Vision requirements include close vision, distance vision, and ability to adjust focus
• Will need to perform sedentary to heavy work

Mental

• Must have the ability to direct others and communicate effectively with other management/ supervision
• Talking and reading & writing comprehension is necessary for giving and receiving directions to perform work and/or safety policy
• Ability to use math/complete calculations
• Must be able to concentrate amid distractions and remember details
• Ability to use computer, keyboard, telephone and other office devices
• Bilingual in English and Spanish (required).
• Ability to communicate effectively with a diverse group of applicants and employees, including those with a limited English proficiency.